Policies & Customer Information
Please review the information below regarding shipping, delivery, returns, and refunds for Capital Coin & Bullion orders.
Delivery / Shipping Policy
- Orders are typically processed within 1–3 business days.
- Shipping timelines vary based on carrier availability and destination.
- Tracking information will be provided once an order has shipped.
- We currently ship within the United States.
Return / Refund Policy
- Due to the market-sensitive nature of precious metals and collectible coins, all sales are considered final once shipped.
- If an order arrives damaged, incorrect, or incomplete, customers must contact us within 3 business days of delivery so the issue can be reviewed and resolved.
- Orders canceled after payment authorization may be subject to cancellation or market loss fees depending on changes in market pricing and processing costs.
- We are not responsible for delays, losses, or damages caused by shipping carriers, weather events, system interruptions, or circumstances beyond our reasonable control.